ARX builds the front office for specialty physician practices. Our AI receptionist, Galen, answers, books, and routes every call — day and night, in English and Spanish.
You deliver world-class clinical care, but your operations are anchored in the past. Right now your practice is bottlenecked by ringing phones, unanswered texts, and manual scheduling errors — friction that never shows up on a P&L, because the revenue it costs you never arrives in the first place.
Your highly paid staff is drowning in administrative work instead of caring for the patients in front of them. And the old fix — throwing another receptionist at the problem — is expensive, fragile, and already obsolete.
Every missed call is a patient handed directly to your competitors.
Named for the physician who set the standard for two thousand years. Engineered for what comes next. Galen layers onto the number you already have — nothing gets ripped out. It does not sleep, does not take lunch, and does not drop a patient's call.
Caller: Hi — I need to move my stress test. Something came up Thursday.
Galen: Of course. I have you down for Thursday the 12th at 9:00 with Dr. Cespedes. I can move you to Tuesday at 10:15, or Wednesday at 2:30 — which works better?
Caller: Tuesday works.
Galen: Done. Tuesday the 17th at 10:15. I've texted your confirmation and the fasting instructions. Anything else I can take care of?
Outcome: appointment written to the schedule, confirmation sent.
Every inbound call picked up on the first ring, day or night, in English or Spanish. No hold music, no phone tree, no voicemail. Galen speaks naturally, answers front-office questions, and holds the line so nobody has to.
New appointments, reschedules, and cancellations handled on the call and written straight to your scheduling system — confirmed with the patient before the call ends.
Clinical questions, emergencies, anything that needs a human — passed to your team with the context already captured. Galen never guesses on something that matters.
Galen is being developed with Dr. Edgardo M. Cespedes, MD — a board-certified cardiologist in Miami — whose practice is the first deployment.
A template website is a liability in a market this crowded. We build the practice site itself: fast, clear, and credible, with booking wired straight into Galen so a visitor can become an appointment without picking up the phone. These four are what the engagement covers; paid advertising is separate, and only if you want it.
Every call picked up, booked, rescheduled, and routed, around the clock, in English and Spanish.
A fast, credible practice website designed to turn a curious visitor into a booked patient — wired straight into Galen.
We build your site and profiles for discoverability — structured so search engines and AI assistants can find and represent your practice clearly.
A unified look and voice across the phone, the website, and every patient touchpoint — so the practice feels as serious as the care.
Not software you log into — a productized service, set up, maintained, and answered for by one operator who knows your practice.
Billed every 4 weeks — 13 cycles per year. A BAA is signed before clinical deployment. No per-seat fees, no usage surprises. Paid advertising sits outside this price and is arranged separately, at your discretion.
Book an intake callA Business Associate Agreement is signed before any clinical deployment. We are documenting the full data path — every vendor that touches a call, what each one stores, and for how long — and will publish it here. Until it is published, ask and we will answer specifically rather than generally.
No. Galen layers onto your existing number and works alongside your current setup. Nothing gets ripped out — calls that used to go unanswered simply get answered.
It routes anything outside its scope — clinical questions, emergencies, anything needing a human — straight to your team, with the context already captured. It never guesses on something that matters.
ARX is founder-operated by design. You get one person who knows your practice and answers directly — not a support tier. The first deployment is a Miami cardiology practice, currently being built out.
The setup covers the full build — Galen configured, website and brand assembled, findability set up — before your first billing cycle starts. You see the whole front office working before a recurring dollar is charged.
ARX Systems partners with a small number of practices ready to scale patient volume and eliminate operational drag. Book a short audit call — you'll see the front office working before a recurring dollar is charged.